HKIRC Customer Satisfaction Survey 20242024年度HKIRC顧客滿意調查問卷

HKIRC is continuously striving to improve and provide better services. We cordially invite you to take a few minutes to complete this survey and share your feedback with us. As a gratitude for your participation, we will offer a thank-you gift to the first 100 respondents. If you have any inquiries about the survey, please feel free to contact HKIRC at 2319 2303 or via email at info@hkirc.hk. Your opinion is highly valuable to us, and we sincerely appreciate your time and participation. HKIRC 致力提升我們的服務質素。我們誠摯地邀請您花幾分鐘時間完成這項調查並分享您的寶貴回饋。為表達我們的謝意，我們將為前 100 位回覆的受訪者贈送感謝禮物。 如對調查有任何疑問，請致電 2319 2303 或發送電子郵件至 info@hkirc.hk 與 HKIRC 聯繫。您的見解對我們來說非常寶貴，我們衷心感謝您的時間和參與。 Thank-you Gift | 感謝禮品$50 HKTVmall e-voucher redeem code (Use in HKG only) | $50 HKTVmall 電子禮券換領代碼 (香港地區使用)

2024HKIRC Customer Satisfaction SurveyHKIRC顧客滿意調查問卷

HKIRC is continuously striving to improve and provide better services. We cordially invite you to take a few minutes to complete this survey and share your feedback with us. As a gratitude for your participation, we will offer a thank-you gift to the first 100 respondents. If you have any inquiries about the survey, please feel free to contact HKIRC at 2319 2303 or via email at info@hkirc.hk. Your opinion is highly valuable to us, and we sincerely appreciate your time and participation. HKIRC 致力提升我們的服務質素。我們誠摯地邀請您花幾分鐘時間完成這項調查並分享您的寶貴回饋。為表達我們的謝意，我們將為前 100 位回覆的受訪者贈送感謝禮物。 如對調查有任何疑問，請致電 2319 2303 或發送電子郵件至 info@hkirc.hk 與 HKIRC 聯繫。您的見解對我們來說非常寶貴，我們衷心感謝您的時間和參與。 Thank-you Gift | 感謝禮品$50 HKTVmall e-voucher redeem code(Use in HKG only)$50 HKTVmall 電子禮券換領代碼(香港地區使用)
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About Domain Registration Services | 關於域名註冊服務

How long have you subscribed this domain name services? | 直至現時為止，請問您使用此域名服務有多久?
2. Your domain name registration company (i.e. registrar) is | 您的域名註冊服務商是 :
Please indicate your level of satisfaction with each of the following statements regarding your experience with .hk domain name services provided by your registration company over the past 12 months.
根據您在過去12個月中，使用.hk域名服務的域名註冊商的經驗，請指出您對以下陳述的同意程度。
3. Overall, I am satisfied with the service | 我對整體服務感到滿意
4. Servers / systems stable | 伺服器 / 系統穩定
5. Servers / systems responded efficiently | 伺服器或系統的回應快捷
6. Customer service officer was polite | 客戶服務主任有禮貌
7. Customer service officer was able to answer your enquiry | 客戶服務主任能處理您的查詢
8. Domain name application procedure was easy (e.g. registration of new domain name) | 域名申請程序簡易 (如：註冊新域名)
10. What enquiries did you make to your domain name registration company in the past 12 months? (You can choose more than one answer) | 過去12個月內，您曾向您的域名註冊服務商查詢哪些事項？ (可選擇多項)
11. Please indicate your user type | 請註明您的用戶類型

(Optional) Your Contact Information
(選擇性提供) 您的聯絡資料

Contact information will be used for gift arrangement.
聯絡資料將用作發送禮品。
We may pass the information to the relevant domain name registration company. If you do not want us to reveal your information, please indicate: | 我們可能會將您的意見及您的姓名和聯絡資料提供給您的域名註冊服務商。如您希望我們不公開您的聯絡資料，請在此註明：

I hereby consent to HKIRC and the terms and conditions of this activity, as well as HKIRC's "Privacy Policy" and "Personal Information Collection Statement". I acknowledge and agree that HKIRC may utilize my name, phone number, and email address for the purpose of this activity and to facilitate my gift redemption. Furthermore, I authorize HKIRC to utilize the personal information provided in the registration form above for statistical analysis purposes.

本人同意HKIRC 和本活動的條款和條件，以及HKIRC 的"隱私政策"和"個人資訊收集聲明"。本人知悉並同意HKIRC 可使用本人的姓名、電話號碼及電郵地址以進行是次活動及禮物換領。此外，本人授權HKIRC 使用上述登記表格所提供的個人資料作統計分析用途。

Privacy Policy
隱私政策（只有英文版本）
https://www.hkirc.hk/en/privacy-policy

Personal Information Collection Statement
個人資訊收集聲明（只有英文版本）
https://www.hkirc.hk/en/personal-information-collection-statement

I agree | 本人同意
I agree that until further notice, HKIRC may utilize emails, phone calls, and electronic messages to disseminate HKIRC activities and promotional materials. | 本人同意HKIRC以電郵、電話及電子訊息作發放關於HKIRC之活動及宣傳資料用途，直至收到另行通知為止。
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About Domain Registration Services | 關於域名註冊服務

How long have you subscribed this domain name services? | 直至現時為止，請問您使用此域名服務有多久?
2. Your domain name registration company (i.e. registrar) is | 您的域名註冊服務商是 :
Please indicate your level of satisfaction with each of the following statements regarding your experience with .hk domain name services provided by your registration company over the past 12 months.
根據您在過去12個月中，使用.hk域名服務的域名註冊商的經驗，請指出您對以下陳述的同意程度。
3. Overall, I am satisfied with the service | 我對整體服務感到滿意
4. Servers / systems stable | 伺服器 / 系統穩定
5. Servers / systems responded efficiently | 伺服器或系統的回應快捷
6. Customer service officer was polite | 客戶服務主任有禮貌
7. Customer service officer was able to answer your enquiry | 客戶服務主任能處理您的查詢
8. Domain name application procedure was easy (e.g. registration of new domain name) | 域名申請程序簡易 (如：註冊新域名)
10. What enquiries did you make to your domain name registration company in the past 12 months? (You can choose more than one answer) | 過去12個月內，您曾向您的域名註冊服務商查詢哪些事項？ (可選擇多項)
11. Please indicate your user type | 請註明您的用戶類型

(Optional) Your Contact Information
(選擇性提供) 您的聯絡資料

Contact information will be used for gift arrangement.
聯絡資料將用作發送禮品。
We may pass the information to the relevant domain name registration company. If you do not want us to reveal your information, please indicate: | 我們可能會將您的意見及您的姓名和聯絡資料提供給您的域名註冊服務商。如您希望我們不公開您的聯絡資料，請在此註明：

I hereby consent to HKIRC and the terms and conditions of this activity, as well as HKIRC's "Privacy Policy" and "Personal Information Collection Statement". I acknowledge and agree that HKIRC may utilize my name, phone number, and email address for the purpose of this activity and to facilitate my gift redemption. Furthermore, I authorize HKIRC to utilize the personal information provided in the registration form above for statistical analysis purposes.

本人同意HKIRC 和本活動的條款和條件，以及HKIRC 的"隱私政策"和"個人資訊收集聲明"。本人知悉並同意HKIRC 可使用本人的姓名、電話號碼及電郵地址以進行是次活動及禮物換領。此外，本人授權HKIRC 使用上述登記表格所提供的個人資料作統計分析用途。

Privacy Policy
隱私政策（只有英文版本）
https://www.hkirc.hk/en/privacy-policy

Personal Information Collection Statement
個人資訊收集聲明（只有英文版本）
https://www.hkirc.hk/en/personal-information-collection-statement

I agree | 本人同意
I agree that until further notice, HKIRC may utilize emails, phone calls, and electronic messages to disseminate HKIRC activities and promotional materials. | 本人同意HKIRC以電郵、電話及電子訊息作發放關於HKIRC之活動及宣傳資料用途，直至收到另行通知為止。